Wingu | Log A Call
Log a support call/ticket @ support@wingu.co.za or get in contact with us @ info@wingu.co.za
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Log A Call

Do you have any faults or support queries? Log a support call with our support team.

Send our support team an email at:

support@wingu.co.za

Please ensure to include all the support email checklist items when sending us your query.

SUPPORT CONTACT DETAILS

Send your email to:

support@wingu.co.za

1. Severity levels explained

  • Level 1 – Platform impacting issues. Issues which impact on the Wingu service delivery or functionality for all customers.
  • Level 2 – Client specific service impacting issues. These issues have an impact on a client’s service delivery ability.
  • Level 3 – All issues with minor impact on a client’s service delivery.

SUPPORT EMAIL CHECKLIST

  1. Use a concise description of the fault you are experiencing as the mail subject.
  2. In the email, give as much details as possible. Provide details like
    • Company name
    • Your Tenant/Project name
    • Provide details of what you want to achieve (attach a volume to instance, etc.).
    • Steps taken to achieve your goal.
    • The result of your steps. Include things like screen shots, console output, etc.
    • If you have started with troubleshooting, describe the steps in detail with results.
    • Severity/Impact of the problem.