Log a support call

Do you have any faults or support queries? Log a support call with our support team.
Send our support team an email at:
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Please ensure to include all the support email checklist items when sending us your query.

Support Contact Details

Send your email to:

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  1. Severity levels explained
    • Level 1 - Platform impacting issues. Issues which impact on the Wingu service delivery or functionality for all customers.
    • Level 2 - Client specific service impacting issues. These issues have an impact on a client’s service delivery ability.
    • Level 3 - All issues with minor impact on a client’s service delivery.

Support Email Checklist

  1. Use a concise description of the fault you are experiencing as the mail subject.
  2. In the email, give as much details as possible. Provide details like:
    • Company name
    • Your Tenant/Project name
    • Provide details of what you want to achieve (attach a volume to instance, etc.).
    • Steps taken to achieve your goal.
    • The result of your steps. Include things like screen shots, console output, etc.
    • If you have started with troubleshooting, describe the steps in detail with results.
    • Severity/Impact of the problem.